Credenza is a personal project. There is no support desk, no ticket number, and no chat widget that routes you to a queue. One person reads this address and answers within a few days. Most weeks it is faster.
Put these three things in the message
A reply that fixes your problem on the first try needs the same three facts almost every time. Send them together and you skip a round trip.
- The email address on your Credenza account. That is how we find your plan, your charge, and your synced shelf. An account is optional, so say so if you do not have one.
- What you expected, and what happened instead. Two sentences beat a paragraph. "I pasted a Weidian link and got a card with no photos" is a fixable report.
- The link, if a link started it. Paste the exact URL. A seller page that fails to parse is almost always a page nobody has tested yet, and we cannot test one we cannot open.
Never send a password. Nobody at Credenza will ever ask for one, and there is nothing we can do with it that you cannot do yourself.
How long a reply takes
A few days is the honest answer. Billing questions move first, because a charge you did not want is worse than a bug you can work around. Bug reports come next. Feature requests get read, and they get a short answer that says yes, no, or not before launch.
No reply after a week means the message did not arrive. Spam filters eat a small number of them. Send it again rather than assume it was ignored.
Questions a page already answers
Four things get asked far more than the rest, and each one has a page that answers it in full. Reading the page is faster than waiting for a reply that links you to it.
- Cancel Pro, or ask for a refund. You cancel it yourself in the Stripe customer portal, at any time. Refunds run in full for 14 days after a charge, for any reason. Support states the whole rule.
- Get your shelf out of Credenza. Download it as a .json file, or as a .csv for a spreadsheet. Back up your shelf covers what is in each file and what a restore does with duplicates.
- What the free plan includes. Unlimited cards and unlimited Buy, with daily limits on the AI features. Pricing lists both plans, and the free plan guide gives the real daily numbers.
- What Credenza stores about you. The shelf lives in your browser by default. Privacy names every server record and how long each one stays.
A size recommendation was wrong
Send the seller's size chart and your measurements. This is the most useful mail we get. Charts disagree with each other, some list hip only under 臀围 with no chest row, and a few are simply wrong. A chart that breaks the parser usually breaks it for every reader who meets that seller, so one report fixes it for everybody. Read a Weidian size chart explains what the app does with a chart before you send it.
Report a page that will not parse
Weidian, Taobao, 1688 and Yupoo all change their markup without notice. When a paste produces a card with no title, no price, or no photos, the page shape moved. Send the URL and say which field is missing. Do not edit the link first — the raw one you pasted is the one that failed.
Yupoo album to list shows what a working paste produces, which makes it easy to say what yours did instead.
Press, partnerships, and agent programs
Same address. Say which one in the subject line. Credenza is agent agnostic on purpose: the preferred agent is a user setting, and stored links stay canonical marketplace URLs until the moment somebody opens Buy. We do not rank agents for payment, and we do not accept placement in the app. Choose an agent explains the comparison the app actually makes.
What this address cannot do
Credenza is not a marketplace and does not sell goods. We hold no inventory, take no orders, and have no access to your shopping agent's account. Three things follow from that, and no message changes them.
- An order problem is your agent's problem. A parcel that is late, a QC photo that shows the wrong item, a refund on a purchase — those live with the agent who took your money.
- We do not rank sellers or batches. Credenza organizes the links you already found. It does not tell you which seller to buy from. About explains where the line sits.
- We do not give customs or shipping advice. Parcel weight is arithmetic, and Plan a parcel does that part. Everything past the border is between you and the carrier.
Nothing wrong — you just got here first
Credenza is new, and the roadmap is still short enough that one message can move it. If a step in your haul takes longer than it should, say which step. That is more useful than a feature name, because the fix is often not the feature you would have asked for. How it works lays out the five steps, which makes it easy to point at one.
You do not need an account, an email address, or a card to try it. Open the app, paste one link, and see what the card gives you back. Then write and tell us what it got wrong.