Credenza is a personal project, not a company with a support desk. One person reads this address and answers within a few days.
Cancel Pro
You do not need to write to us. Cancel it yourself, at any time.
- Open the app and go to your profile.
- Open the Stripe customer portal.
- Cancel the plan there.
Pro then runs to the end of the period you already paid for. A cancellation stops the next charge. It does not refund the current period on its own. See Ask for a refund below.
Nothing is deleted when Pro ends. Every card, every haul, and every QC photo you already saved stays where it is. Only new additions go back to the free limits. The terms state the full rule, and what happens when Pro ends checks it one row at a time.
Ask for a refund
Write to the address above within 14 days of a charge. We refund it in full, for any reason. You do not have to give one.
After 14 days we refund the unused part of an annual plan if Credenza stops working for reasons on our side.
Put the email address on your Credenza account in the message. That is how we find the charge.
Export your shelf
Open Profile → Import & backup and download your shelf as a .json file. Pro also exports a .csv for a spreadsheet. Both files hold the marketplace links you saved, so they still work if you stop using Credenza.
Getting your shelf out covers what is in each file, how a restore avoids duplicating cards, and what an account merges when two devices hold different versions.
Delete your data
There are three separate things to delete, and you control the first two yourself.
- On the device: open Profile → Erase my data. This removes every Credenza record on the device — the shelf, the preferences, the body measurements, the click log, and the offline caches.
- A shared link: open Profile → Shared links and delete it. The page it served then answers 404.
- The account and its server records: write to the address above. We remove the account, the synced shelf, every shared link, and the plan row. Cancel a paid plan first, from the Stripe customer portal.
The privacy notice lists every record we hold and how long each one stays.
Report a bug
Write to the address above. Four things make a bug fixable on the first reply:
- The link you pasted, if the problem started with a link.
- Your phone or computer, and the browser.
- What you expected, and what happened instead.
- A screenshot.
Do not send your password. Nobody at Credenza will ever ask for it.
A size recommendation was wrong
Send the size chart and your measurements. Charts from different sellers disagree with each other, and some of them are wrong. A bad chart is worth seeing, because it usually shows a parsing rule that needs fixing.
The size chart guide covers the common cases, including hip-only 臀围 tables.
What support cannot do
Credenza is the decision layer before the agent click. It does not sell goods and never handles your purchase, so these belong somewhere else:
- Your order, payment, or parcel — write to your shopping agent. Superbuy, Sugargoo, Kakobuy, and the others each run their own support.
- A seller who did not ship — that is between you, the seller, and the agent holding the money.
- Finding an item — Credenza organizes links you already found. It is not a W2C service and holds no product catalogue.
The FAQ answers the common questions about what Credenza is and is not.
Nothing wrong — you just got here first
Most people reach this page before they have tried anything, to find out whether a real person answers. One does, at the address above. If that was the question, the shelf is free and needs no account, so the fastest way to judge Credenza is to paste one link into it.
Open Credenza