What happens when Pro ends

The short answer

Nothing you already saved is deleted

A subscription that ends does not reach into your shelf. Every card, every haul, every QC photo, every measurement, and every link you already published stays exactly where it is. Credenza never deletes a customer's data because a payment stopped.

What changes is what you may add next. The caps return to the free numbers, and they apply to the next thing you do, not to the things you did. That one distinction explains every row below, so it is worth reading once before the detail.

The rule has a plain shape: past work is kept, new work is capped. A shelf of 300 cards stays 300 cards. A 40th card added tomorrow is still free, because cards are unlimited on both plans. A third open haul is refused, because free runs two.

The grace period

A failed card does not drop you the same day

There are two different endings, and they behave differently.

You cancel. Pro runs to the end of the period you already paid for. Cancelling on day 3 of a month does not take Pro away on day 3 — you keep it until the date the payment covered.

A payment fails. A card expires, a bank declines a renewal, or a subscription lapses without you noticing. Pro limits hold for a further seven days. That window exists because a declined card is usually an administrative accident, not a decision, and losing your daily limits mid-haul over an expired expiry date is a bad way to find out.

During those seven days one thing is different from full Pro: the continuous save to your account pauses. Reading your shelf back on another device still works. Writing new changes up to the server waits until the payment is fixed. The shelf on the device you are holding keeps working normally the whole time, because that shelf is the real one.

Row by row

What each paid row does when it lapses

The table reads left to right: the row on the price list, what happens to what you already have, and what happens the next time you reach for it.

Row	What you already have	The next time you use it
Cards on your shelf	Kept	Unlimited on both plans — no change at all
Open hauls	Every haul is kept and readable	A third open haul is refused until you archive one
QC photos an item	All 12 stay on the item	An item under 4 may add up to 4; one already over stays put
AI size-chart reads	Every saved recommendation is kept	2 a day instead of 100
Link resolves	Every card already filled in stays filled in	20 a day instead of 250
Ask	Nothing to keep — answers are not stored	5 a day instead of 200
Shared haul links	Every published link keeps working	A new link is refused while you hold more than 3
Unlisted, expiry, no footer	Links made with them keep those settings	A new link is made with the plain free settings
Second device	The server copy is kept, not erased	Reading it back still works; continuous saving stops
Spreadsheet export	Files you already downloaded are yours	The export button asks you to upgrade
Backup and restore	Kept	Free on both plans — no change at all

The three that surprise people

Where "kept" is doing real work

Your QC photos are not trimmed. An item holding 12 photos does not lose 8 of them the day Pro ends. The cap governs adding, never storing. This is deliberate: a cap that deleted pictures would turn a billing event into data loss, and there is no version of that we would ship. See how to track QC photos for what the photos are for in the first place.

Your published links keep working. If you published more links than the free plan allows, the extras are not switched off and not deleted. You simply cannot create another one until you are back under the free number. Deleting one you have finished with returns a slot immediately — deleting a shared link covers what a delete reaches.

A link's Pro settings survive. A link you published as unlisted stays unlisted. One with no Credenza footer keeps having no footer. One with an expiry date still expires on that date. The settings live on the link, and the plan is checked when the link is made, not every time somebody opens it. What unlisted actually hides is worth reading before you rely on it either way.

Getting your shelf out

You never need a subscription to leave

The backup file is free, on every plan, signed in or not. Open the menu, press the .json backup, and you have the whole shelf as a file: titles, sellers, prices, sizes, notes, QC photos, hauls, and links. It restores into any browser.

The spreadsheet export is the one that stops, because it is a Pro row. If you want a .csv of a haul, take it before the period ends. Backing up your shelf covers both files and what each is for.

This is the same principle as the rest of the app. The shelf lives on your device, the server holds a copy, and neither the copy nor the original is held hostage to a payment.

Coming back

Restarting picks up where you stopped

Nothing was thrown away, so nothing has to be rebuilt. Paying again raises the caps, and the shelf you left is the shelf you get. Your hauls are still there, archived or open. Your links still work. Your photos are still on the items.

Two small things are worth doing on the first day back. Archive the hauls that shipped while you were away, so the open-haul count is honest. Then open the app on your second device once, so the two shelves merge before you edit either. The merge rules are in the backup guide; the short version is that the newer edit wins and a delete stays deleted.

The price list has the current numbers for both plans, and the FAQ answers the billing questions this page does not.